The Changing World: Part 3 – Walking the Razor’s Edge of Change

As I mentioned in a recent monthly recap, I’ve been shocked by the reactions to the Apple Watch. They range from ridiculous to the surreal to everything in between. Here are a few more examples:

Whether you like the idea of wearable technology or not, my favorite quote was from Lauren Goode’s review on ReCode, “But Apple Watch is not a cure-all, and it’s likely not a timepiece you will pass down to your grandkids. It is a well-designed piece of technology that will go through a series of software updates, until one day, years from now, when the lithium ion battery can no longer hold much of a charge and it won’t seem as valuable to you.”

Apple is walking the razor’s edge of change. They envisioned and successfully built the first commercially viable touch screen smartphone. Even if you prefer Android or Windows Phone, it’s hard to imagine the world without them. With billions in the bank, Apple can afford to take major risks that other companies can’t, but with an increasingly competitive marketplace even for niche technology companies, is there a middle path?

The answer is yes, but if a company does not have this mindset as part of its corporate culture, it is very difficult to develop. It requires a sort of “start-up” mentality that can live inside a successful, probably conservative, company. In the acoustics and vibration field, several companies have made the shift including:

  • Dewesoft – A wide range of advanced, reasonably priced, DAQ and analysis solutions
  • National Instruments – Very low cost, “commodity,” DAQ and powerful analysis
  • Faber Acoustical – Advanced signal processing for smartphones
  • DTS – Amazing small and capable DAQ and analysis software

The next post in this series will provide some tips on how to create and nurture a project that walks “the razor’s edge of change.”

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A Great Acoustician is Quiet

The end of an era. I met Dr. Bruel personally when I first started at Bruel and Kjaer over 17 years ago. Bruel and Kjaer had just been purchased by a German bank after having some financial difficulties. He taught a brief class at B&K Headquarters in Naerum, Denmark on impedance tubes and taught it with such enthusiasm and excitement that I still love impedance tubes to this day. You would have thought he would be upset about “losing” his company, but his commitment to Acoustics far outweighed that. He was a true visionary who transformed the world through Acoustics!

Here is a great article at the Bruel and Kjaer website:

http://bksv.com/Home/NewsEvents/News/Per-Bruel-dies-at-the-age-of-100.aspx

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Monthly Recap: The World is Barely Keeping Up with Apple…

And Google… and technological change in general… so this month’s posts were all about change… again… Topics such as changes in the buyer’s process explored how change affects sales professionals and the risk of change for change’s sake explored the more philosophical aspects of change. Now, when a company announces that its industry is “stabilizing,” it catches my interest – it is only a matter of time before disruptive competitors will begin to take serious market share. The post “Is that the Light at the End of the Tunnel?” explored this idea in depth.

For example, I’ve been shocked by the negative reactions to the Apple Watch. Here are a few examples both from friends and major news sources:

When I was writing the recent post that used Nintendo as an example, I realized that there is a natural tendency to reflexively fear and criticize new technology. Breakthrough products from the phonograph to original iPhone (no video recording, no copy / paste, bluetooth limitations, etc.) have all had their share of vocal haters. This is certainly true of the Apple Watch even though very few people have even seen the product yet. It is also true of Apple Pay. I was traveling and a millennial barista at Starbucks told me he didn’t think Apple Pay was secure. I asked him how he liked to pay for things, prompting “debit card, right?” He responded, “Yeah, of course.” Even somebody that has grown up with tech didn’t realize that Apple Pay doesn’t store or transmit the card number at all so it is a much more secure form of payment than debit cards.

Maybe Apple Watch, Apple Pay, Apple TV, etc. will succeed and maybe not, only time will tell, but technology publications have noticed the trend and started columns like Re/code’s (Walt Mossberg / Kara Swisher) “Too Embarrassed to Ask” which covers topics like “Wi-Fi versus Bluetooth” and the Huffington Post’s “5 Tech Terms You Secretly Wish You Understood.” These resources can help people feel more comfortable with the technology that literally surrounds them.

Part of this backlash is due to technology news reporting. The NYT article was definitely clickbait. Apple products harmful?! There is even a name for this: Betteridge’s law of headlines which states that “Any headline that ends in a question mark can be answered by the word no.” Technology already causes stress for many people so it must be a relief to read articles dismissing tech, then they can safely ignore it and reduce their fear level.

These topics will be explored in more detail in an upcoming post, “The Changing World: Part 3 – Walking the Razor’s Edge of Change,” but in the meantime I find it helpful to pause, take a breath, and look at change as an opportunity to grow. I might buy an Apple Watch, I might not, but it allows me to rethink the way I interact with a product that I pull out of my pocket literally dozens of times a day.

As a bonus to subscribers, here is a fun article from James Altucher. He is a bit all over the place, but somehow his article, “I Prefer To Leave Early” really caught my attention. Technically, the article should be called “I Prefer to Leave On-time,” but that just doesn’t have the same dramatic ring to it. A quick summary might be to say that “good timing is everything.” James is a bit pedantic so here is one more bonus from a guy who is never pedantic, Richard Branson, CEO of Virgin. His post “My Top 10 Quotes on Change” is excellent (and a quick read). My favorite is “Everyone thinks of changing the world, but no one thinks of changing himself.” Leo Tolstoy wrote this 115 years ago so maybe it is finally time to get comfortable with change.

As always, feel free to send ideas on topics of interest. Research interests, niche technology sales and marketing problems, training, and social media questions are all welcome suggestions for future posts.

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The Changing World: Part 2 – Change is Bad

Even though the last post in this series explored how important reekhange is to growth and success, change also has a negative side. How can change be bad? As Heraclitus said around 500 BCE, “The only thing that is constant is change” or maybe you prefer JFK’s quote, “Change is the law of life. And those who look only to the past or present are certain to miss the future.” However, the modern pace of change can be overwhelming. We finally get comfortable with our “new” touchscreen smartphone and wham, a new version comes along and changes everything. What was wrong with the old version? I regularly see clients with that little red dot on their App Store app: “37 updates” it declares. It also declares that change interferes with their productivity. Some companies force users to upgrade major engineering software packages year after year, even charging them a large, mandatory “maintenance and support” fee for the privilege. Should change be put on some sort of schedule? There is even a field called “Change Management,” which sounds like an oxymoron. Some major companies do not share the “change for the sake of change” philosophy and many times they get punished for it in the marketplace.

For example, the gaming world has declared that Nintendo refuses to change and has lost its ability to innovate. Even their most recent console is almost three years old and features basic hardware with cartoonish games while Sony’s Playstation and Microsoft’s Xbox systems support state of art, super realistic titles like Assassin’s Creed and Call of Duty. From the outside, it seems that Nintendo thinks that change is bad, but when I think about Nintendo, that’s the last thing that comes to mind. Nintendo is not mentioned in my post from several months ago, “WhatsApp with Innovation at Facebook?” because to me the company is synonymous with innovation. The first time my wife and I played the original Wii Tennis, it was a revelation! A wireless controller that sensed motion?! We played together and with our neighbors for hours. It was a whole new way of experiencing fun in video games that entire families and friends could share rather than separating generations. Nintendo’s internal game design group is even called “Entertainment Analysis and Development” which means they are constantly researching and developing the basic concept of “fun.”

So why won’t Nintendo upgrade their hardware and software? Why won’t they create titles for IOS and Android devices? It would be an instant success. The answer seems to be because their focus is not change for change’s sake, it is change for the sake of improving the world through games. We avoided upgrading to the new Wii U for years, but finally Nintendo began to make fun games for the new console like Mario Kart 8. You have to play it to see why it really is a breakthrough from the “fun” department.

Nintendo has finally been back in the news lately because they realize that they will have to change to improve quality of life through games. Mobile gaming is here to stay so they are beginning to take the steps necessary to compete in these new markets. Articles and videos like “Deconstructing the method to Nintendo’s madness,” “Game Maker’s Toolkit – Super Mario 3D World’s 4 Step Level Design,” and “This is why ‘Mario’ levels are brilliant” are finally communicating Nintendo’s vision to the world. Any company that can come up with names like Charvaarghs, Conkdors, Flopters, Fuzzlers, Grumblumps, Hop-Chops, and Horned Ant Troopers has innovation to spare. Nintendo is even trying to redefine the “first person shooter” with a game called “Splatoon.” Despite my love of video games, I still cringe at the lifelike killing in modern video games, so to swap killing with bullets to shooting ink at opponents might be a great way to appeal to a more humane part of the video gaming world. You can read all about this creative, non-violent shooter in this post from Gamespot, “The Ink is Stronger than the Bullet.”

So why is this post applicable to niche technology companies? Because change for the sake of change can create unnecessary stress and confusion, putting valuable resources into improving something that might not need improving at the moment. Shifting the focus to evaluating effect of change on the key contribution of a product or service is a better way to drive change, but it is still a fine line. Technology advances quickly – wait too long and you might miss a market disrupting trend. The next post in this series will provide some tips on how to walk “the razor’s edge” of change.

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The Changing World: Part 1 – Change is Good

A good place to start this series is with a post from Virgin Unite, the charitable arm of the Virgin group of companies founded by Richard Branson. Starting with the flagship Virgin Records in the 1970s, today Virgin has over 400 companies worldwide with a revenue of over $25B.

They recently posted an article “Five Things You Need to Know About the Future of Work” that was a comprehensive look at this topic. The first paragraph is excellent:

And change is happening faster than ever, right across the globe: environmental pressures, population growth, massive advancements in technology, and significant shifts in the demographic of the workforce to name just a few. In step with these, people’s aspirations and desires for their work are also changing. Of course this presents challenges, but many organisations also see it as a wonderful opportunity to create positive change and to start to build purpose-driven organisations that prioritise people and planet alongside profit.

It goes deep quickly with infographics like “The Virtuous Wellbeing Cycle,” “Introducing New Ways of Working,” “Skills Needed in the Future Workplace,” but the overall message is clear: the way we work will be changing more and faster than ever. However, companies are clinging to outmoded ways of thinking and working that create stress, conflict, and employee disengagement. A quick look on LinkedIn makes the results obvious: employees are openly talking to competitors and recruiters. These same companies still think that hiring an employee is the only way to insure “commitment” when their real motivation is their desire for power and control.

super_stick_figure_pc_800_4149The article from Virgin Unite is worth reading. It might seem that creating “positive change” and “purpose-driven organisations that prioritise people and planet alongside profit” is a socialist fantasy, but the truth is that companies like Apple, Google, T-Mobile, and Virgin are doing it right now and creating record breaking growth and revenue. If you want to go even deeper (76 pages deeper), read the report this post is based on “New Ways of Working” and stay tuned for the next part of the series: “Change is Bad!”